INFORMATION — COVID-19

We are delighted to be able to welcome you in the safest of conditions!

Last update : 19.01.2022

 

In order to ensure the health and safety of our visitors, the maximum capacity and health rules have been defined with the competent authorities.

We recommend that you buy your tickets in advance to avoid unnecessary waiting on your arrival. Each pre-purchased ticket is a priority-access ticket. Entry is valid for a period of 30 minutes during which you will enjoy priority access: just go directly to the exhibition entrance without visiting the ticket office. Priority-access tickets will ensure you avoid long queuing times at the entrance and enable you to enjoy the exhibition under the best possible conditions.

You can also buy tickets on site at the box office.

According to the measures currently in force in Switzerland, access to indoor events is subject to the following rules:

  • A Swiss or European COVID certificate with a QR code (app “Covid Cert”)
    • Until March 31 at least, only vaccinated or cured persons are allowed to access indoor events (also called “2G”)
  • An identity document
  • A valid pass/ticket for the event

In addition to these measures, we would like to remind you that wearing a mask is mandatory from the age of 12.

Our mission as an organizer is to offer you unforgettable concerts and shows, to be experienced with family, friends or colleagues in complete safety. The artists are also eager to meet their audience and exchange in conditions similar to those we knew before the pandemic.

If your Covid Certificate is  not admitted in Switzerland, please make sure you do the conversion process via this link.

Please also note that waiting times at the entrance may be longer than usual due to the necessary checks. Thank you in advance for your patience and understanding.

DATA PROTECTION AND CERTIFICATE FALSIFICATION

No personal data will be retained. We verify certificate validity using the official “Covid Cert” app. Identity documents will only be checked to ensure that the ticketholder is the same person as stated on the certificate.

Any person proven to have falsified a COVID certificate or who attempts to enter with the COVID certificate of another person will be refused entry.

OTHER USEFUL INFORMATION

In the event of any COVID 19-like symptoms, we ask you to stay at home and recommend that you get tested at a testing centre.

If the symptoms occur during the event, we ask you to leave the hall and carry out a self-test via coronacheck or make an appointment for a test.

In accordance with our general terms and conditions of sale, tickets cannot be returned or exchanged unless an event has been definitively cancelled or if the ticketholder has taken out prior insurance. No reimbursement will be made if you are unable to attend or are refused entry due to the health measures in force at the time of the event.

Should you have any further questions, please contact us via e-mail at:
info@expo-dino.ch

We thank you in advance for your understanding and look forward to welcoming you at Palexpo.